FAPHK / TERMS
TERMS AND CONDITIONS
Last updated 16 September 2026
About these shopping terms: These terms explain the information shown while you browse FAPHK, place an order, and contact Customer Care about that order. They are written for the current store experience and may be updated as the service develops.
Store operator and scope: These Terms apply to the current FAPHK online store and the browsing, account, order, payment, delivery, and Customer Care flows made available through it. The store operator is [TO CONFIRM: legal operating entity and business registration details]. These Terms describe the current online store scope and have not been presented as having received legal review.
Customer and order details: Before submitting an order or request, please check that your name, email address, contact details, delivery details, and order details are accurate. If you notice an error, contact FAPHK Customer Care as soon as possible and include your order number. Whether a change can be made depends on the order stage and the information available at the time; no particular outcome is promised.
When an order is received: An order received message confirms only that we received the order details. It does not confirm payment, formal acceptance, dispatch, or delivery. [TO CONFIRM: when an order becomes formally accepted]
Availability: Availability is shown as part of the store experience and can change before an order is formally accepted. If an item is unavailable, FAPHK will contact the customer using the details supplied with the order so the next step can be discussed.
Product and price information: Product names, descriptions, images, measurements, prices, and other information are provided to help customers make a considered choice. Please review the information shown for the item and the order summary before submitting an order. Prices are shown in HKD unless stated otherwise.
Changes or cancellation before acceptance: If you need to ask about a change or cancellation, contact Customer Care as soon as possible with your order number. Requests are subject to the order stage and the arrangements that apply to the item. [TO CONFIRM: cancellation or change cut-off]
Order updates: The order status shown by the store and any notification message describes the latest status available to the system at that time. A status update does not by itself add a promise about payment, dispatch, delivery timing, or a carrier outcome.
Requesting after-sales support: Contact FAPHK Customer Care with your order number and the name or email used at checkout. For an after-sales issue, also include a clear description and clear photos if relevant so the request can be reviewed.
Problems with an item or order: If an item appears damaged, incorrect, incomplete, or otherwise different from the order information, contact Customer Care promptly with the relevant details. We will review the information provided and explain the available next step; no outcome is promised before that review.
Before sending anything back: Please contact FAPHK before arranging a return. Do not send an item to an address found elsewhere or without receiving the relevant instructions for the request.
Request window and item condition: The request timing and the condition, packaging, tags, or other requirements for an item depend on the request and the applicable arrangement. [TO CONFIRM: request window and required item condition]